Dedication to Service
Customer Satisfaction Guarantee
Expect the Unexpected!
At Iconic we’re not your average Owners Corporation. Our smart approach and service performance excellence is what makes us different from others in the industry.
We understand that owners value their property and want the best possible service from their Owners Corporation Manager. At Iconic Strata Management, it’s our track record for consistently delivering the highest levels of service to Owners Corporations is evident through our positive client testimonials.
At Iconic Strata, we strive to be different. Our philosophy is to deliver the unexpected for our valued clients and to make their strata living experience relaxed and stress-free.
Investing in Staff Training and Coaching
At Iconic Strata Management, we believe our team is our greatest asset. That’s why we invest heavily in their development through ongoing training, one-on-one coaching, and participation in key industry events.
These initiatives are designed to enhance skills, build confidence, and keep our staff at the forefront of strata management excellence.
By fostering a culture of continuous improvement and professional growth, we empower our team members to deliver a consistently high level of service. This commitment not only sets the tone for client satisfaction but also inspires our people to meet and exceed the standards that define Iconic Strata’s reputation.
Customer Satisfaction Surveys
Iconic Strata Management uses a range of effective mechanisms to measure customer satisfaction and uphold its Customer Satisfaction Guarantee.
These include regular surveys, proactive follow-up from account managers via phone and email, and monitoring of Google and Facebook reviews.
By gathering feedback across multiple touchpoints, Iconic Strata gains valuable insights into the customer experience. This information is used to identify strengths, address concerns, and continually improve service delivery.
Measuring satisfaction is essential for benchmarking progress, maintaining accountability, and ensuring the high standards our clients expect.
It’s all part of our ongoing commitment to delivering exceptional service and trusted relationships.
Trust the Experience!
Greater than 55 years combined experience across our senior management team across a diverse range of Owners Corporations in residential, commercial and industrial.
152
Managed Owners Corporations
1,800
Lots under Management
6+
Qualified & Experienced Managers
55+
Combined Owners Corporation Management Experience
Finding a Reliable Owners Corporation Manager
A great owners corporation management team should take the stress away from the Owners Corporation. If this isn’t happening with your current owners corporation manager, Iconic Strata Management’s team of strata specialists are here to help change that process and ensure your process of changing managers runs smoothly.
Licences & Accreditation
Strata Community Association (SCA) is the peak body for Industry Managers, Lot Owners, Tenants and Stakeholders living in or affected by Strata Title, Body Corporate, Community Title and Owners Corporations.
