Selecting an Owners Corporation Manager

There are a number of important things to look for in your Strata Manager. Firstly, make sure they are a good communicator. Clear, streamlined communication means most requests can be dealt with in an easy and painless manner.

You will also want to make sure they are professional and experienced managing a strata of your size and have a solid understanding of relevant laws and legislations outlined in The Owners Corporation Act 2006. At Iconic Strata, our management team is headed up by Brigitte Cheston who has a total of 26 years’ experience in the real estate industry, 15 years’ of which is experience in Strata Management. We have extensive experience ranging from the smallest Owners Corporations of 3 or 4, through to extensive 400+ apartment buildings, many with multiple Owners Corporations, and 1,500 lot residential estates.

Another important thing to look for in your new Strata Manager is their approach to service. At Iconic Strata, we understand that Owners Corporations value their time and assets, that’s why we strive to offer you the best possible service. For peace of mind, this commitment is backed by our service performance guarantee.

We often get asked by committee members what they should look for when reviewing a new owners corporation manager to manage their property. We believe that, first and foremost, it’s the way the manager commits to serving your committee, but that seemed too simplistic, so we put together a checklist for you, and even gave it a trendy title;

The 10 Positive Traits of Melbourne’s No. 1 Owners Corporation Manager

1. 1. Is knowledgeable, and fully understands the legislation that governs your owners corporation,
   2. Makes sure all members of your committee understand their obligations and rights,
   3. Listens carefully so as to fully understand your needs,
   4. Always responds to your emails or phone messages on the same business day,
   5. Provides all the relevant facts to your committee to ensure all decisions made are informed decisions,
   6. Teams up with your committee, empowering them by sharing his/her knowledge,
   7. Keeps your committee regularly updated on all issues,
   8. Is proactive, rather than reactive, to all repair and maintenance issues affecting your property,
   9. Ensures only qualified and accredited tradespeople are employed to repair and maintain your property,
   10. Is constantly on the lookout for ways to reduce your owners corporation fees.

See what our clients say about Iconic Strata

Is your Owners Corporation doing such a great job that you want to sing their praises online? Perhaps not, but at Iconic Strata our clients do exactly that. Read what our clients love about our service via our Testimonials page.

What happens next when changing strata managers?

If you have terminated your existing Strata Manager, it’s time to shortlist more efficient Strata Managers to put forward as recommendations to your Owners Corporation Committee.

If you have been disappointed with your current service, you may be unsure of how to find a new Owners Corporation that will be accountable and deliver the highest level of service. That’s where Iconic Strata’s team of specialists can help.

Simply contact us to request a copy of an Owners Corporation Management Tender Criteria and Questions booklet. This document is designed to provide you with all the information and insights you need – including what to look for in your new Strata Manager, and what questions to ask.

Ultimately this document will give you the confidence to develop your own tender request document to send to prospective new managers for your Owners Corporation.

For further information please contact Iconic Strata Management on 03 9982 1300 or info@iconicstrata.com.au